


Worked effectively between numerous departments in order to provide an excellent experience for all renters.Managed morning rush of customers daily with efficient, levelheaded customer service.Īpex Campus Coordinator Brookfield Properties - Retail – Wauwatosa, WI ,.Educated customers on beverage menu items and provided samples of daily brews.Memorized official and off-menu coffee and tea preparations.Greeted guests with pleasant smile and superior customer service.Operated cash register, collected payments and provided accurate change.Prepared and served coffee, espresso drinks, blended coffees and teas.Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Delegated work to staff, setting priorities and goals.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.Positioned skilled staff in key areas throughout shift to optimize department productivity.Coordinated shift-based inventory receiving, auditing and restocking.Created fun team building activities to engage staff in up-selling to meet revenue targets.Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.Shift Lead Manager Pitney Bowes – Remote, AL ,
